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All You Need to Know About Emergency Maintenance
Emergency maintenance is something that all landlords face at some point.  Whether it’s a plumbing issue or a broken window, repairs always seem to come at the worst possible time.  If you’re not prepared for them, they can turn into a major headache. That’s why it’s important to know what your duties are when it… Continue reading All You Need to Know About Emergency Maintenance

Emergency maintenance is something that all landlords face at some point. 

Whether it’s a plumbing issue or a broken window, repairs always seem to come at the worst possible time. 

If you’re not prepared for them, they can turn into a major headache. That’s why it’s important to know what your duties are when it comes to emergency maintenance.

Emergency maintenance is also known as unplanned maintenance. It is a term used in the property management industry to describe repairs or services that are required to protect the health or safety of residents, prevent further damage to the property, or restore essential services.

Emergency maintenance includes repairs to broken windows, doors, locks, and other security-related items; repairs to leaks and clogged drains; repairs to heating and cooling systems; and restoration of essential services such as water, electricity, and gas.

In this blog post, we’ll discuss everything you need to know about emergency maintenance, from how to handle a repair request to what your obligations are as a landlord. 

So whether you’re new to property management or looking for a refresher course, read on for tips and advice on dealing with emergency repairs.

Examples of emergency maintenance

There are many things that can go wrong in a home, and it is important to be ready for emergency situations. 

Common examples of emergency maintenance include fixing a broken pipe or leaking faucet or dealing with a power outage. 

In each of these cases, it is important to take quick and decisive action to avoid further damage. 

For instance, if a pipe bursts, it is important to turn off the water supply and call a plumber as soon as possible. 

If a drain becomes blocked, it is important to clear it before sewage backs up into the home. 

By being prepared for emergencies, landlords can avoid costly repairs and keep their homes safe and comfortable.

Emergency Maintenance Plan Requirements

Baltimore County requires all rental properties to have an emergency maintenance plan in place. 

This plan must include the name and 24-hour contact information of the property owner or manager. A list of qualified contractors who can be called in case of an emergency should also be included. 

The plan must also detail how repairs will be made in the event of an emergency, and how tenants will be informed of the repairs. 

Finally, the plan must specify how disputes will be resolved if the tenant and landlord cannot agree on the repairs that need to be made. 

By having an emergency maintenance plan in place, Baltimore County rental property owners can ensure their tenants are safe and the property is well-maintained.

List emergency maintenance procedures

As a Baltimore property management company, we often get asked by our clients about the importance of listing maintenance procedures in their rental agreements. 

While it may seem like an unnecessary step, doing so can actually save you a lot of time and money in the long run. 

By having a section on maintenance procedures in your lease, you can help to ensure that your tenants understand their obligations. 

This can help to prevent costly repairs down the road, as well as complaints from neighboring tenants about noise or other nuisances. 

Outlining maintenance procedures will protect you from liability when things go wrong. You should ensure you have a procedure for unplanned maintenance in place. 

Define emergency maintenance workflow

Having a clear maintenance workflow is important when dealing with unplanned maintenance. All types of properties need one. 

Many owners and managers wait until something goes wrong to start thinking about how they will deal with the problem. 

This can lead to a chaotic and disorganized response that only makes the situation worse. 

By definition, an emergency maintenance issue is any repair or replacement that is needed in order to prevent further damage to the property. 

This could include a broken water pipe, a malfunctioning HVAC system, or a severe case of mold or mildew. 

To ensure that emergency maintenance issues are dealt with quickly and effectively, it is important to have a clear workflow in place. 

This should include steps such as identifying the problem, contacting the appropriate service provider, coordinating the repair work, and following up afterward. 

By taking the time to develop an emergency maintenance workflow, property owners can save themselves a lot of time and money in the long run.

Create an emergency maintenance plan and response plan

No one ever wants to think about what they would do in the event of an emergency, but it’s important to be ready. 

That’s why it’s a good idea to create an emergency maintenance plan. 

By taking the time to think through how you would respond to various types of emergencies, you can ensure that your property and residents are safe and protected. 

It also removes the hassle when these emergency maintenances are actually needed.

Here are some things to consider when creating your emergency maintenance plan:

– Identify emergency maintenance that are likely to  occur

– Ensure you have some money reserved for this type of maintenance.

– Do frequent inspections. This will help you predict what could possibly go wrong

– Know who is going to respond. If you don’t want to answer the midnight emergency calls from tenants, you should consider hiring a property management company. 

By taking the time to create an emergency maintenance plan, you can rest assured that you’re prepared for whatever comes your way.

Speed up emergency maintenance response with a mobile CMMS

When every minute counts, a mobile computerized maintenance management system (CMMS) can speed up emergency maintenance response times. 

By having all the necessary information at your fingertips, you can dispense with time-consuming phone calls and paperwork. 

With a mobile CMMS, work order requests, asset histories, and technician schedules are all just a few taps away. 

This allows you to assign the nearest available technician to the job and track the work order through to completion. 

Also, a mobile CMMS can help improve communication between departments by providing instant updates on work progress. 

As a result, a mobile CMMS can help to ensure that emergency maintenance issues are dealt with as quickly as possible.

Frequently Asked Questions

What Are the Types of Maintenance?

There are two types of maintenance – preventive and corrective.

Preventive maintenance is done to prevent a system from breaking down. This type of maintenance includes things like replacing worn parts, cleaning or lubricating machinery, and checking fluid levels. It’s important to do preventive maintenance so that small problems don’t turn into bigger ones that can cause equipment to break down.

Corrective maintenance is done when a system already has broken down. This type of maintenance includes things like fixing parts, replacing filters, and flushing systems. It’s important to do corrective maintenance so that the problem doesn’t get worse and cause more damage.


That’s all for today, we hope this has been helpful. If you have any other questions or need emergency maintenance services, please don’t hesitate to reach out to Baltimore Village Property Management. We’re always here to help! Thanks for reading.

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